Terms of Service

1. Acceptance of Terms

By accessing and using the VitaGlow Premium website (the "Service"), operated by VitaGlow Premium Ltd ("us", "we", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, then you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service. The Service is intended for users who are at least 18 years of age and have the legal capacity to enter into these Terms.

2. Description of Service

VitaGlow Premium provides wellness and beauty products and services through our website, including but not limited to:

• Premium skincare and beauty products
• Wellness supplements and health products
• Educational content about beauty and wellness
• Customer support and consultation services
• Order processing and product fulfillment

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time without prior notice.

3. User Accounts and Registration

To access certain features of the Service, you may be required to register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your account password
• Accept all risks of unauthorized access to your account
• Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these Terms or applicable law.

4. Product Information and Availability

We strive to provide accurate product descriptions, pricing, and availability information. However:

• Product images are for illustration purposes and may vary from actual products
• Prices and availability are subject to change without notice
• We reserve the right to limit quantities on any product
• All orders are subject to acceptance and availability
• Errors in product descriptions, pricing, or availability will be corrected as soon as possible

5. Orders and Payment Terms

When you place an order through our Service:

• You represent that you have the legal right to enter into this transaction
• All orders are subject to acceptance and confirmation of price
• Payment is required at the time of order placement
• We accept major credit cards and other payment methods as displayed
• You agree to pay all charges incurred by your account
• Taxes, shipping, and handling charges may apply

We reserve the right to refuse or cancel any order at our sole discretion, including orders that appear to be placed by dealers, resellers, or distributors.

6. Returns and Refunds

We want you to be completely satisfied with your purchase. Our return policy includes:

• 30-day return window for unopened products in original packaging
• Products must be returned in new condition with all original materials
• Customer is responsible for return shipping costs unless item was defective
• Refunds will be processed to the original payment method
• Refund processing may take 5-10 business days after receipt
• Custom or personalized items may not be returnable

For defective products, please contact our customer service team within 7 days of delivery for immediate assistance.

7. Intellectual Property Rights

The Service and its original content, features, and functionality are owned by VitaGlow Premium Ltd and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You may not:

• Reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of our material
• Use our trademarks, logos, or other proprietary information without express written consent
• Remove any copyright, trademark, or other proprietary notices from any materials
• Use the Service for any commercial purpose without express authorization

8. User Conduct and Prohibited Uses

You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service in any way that violates applicable laws or regulations
• Transmit, or procure the sending of, any advertising or promotional material without our prior written consent
• Impersonate or attempt to impersonate the Company, Company employees, or other users
• Use any automated system to access the Service
• Interfere with or disrupt the Service or servers connected to the Service
• Attempt to gain unauthorized access to any portion of the Service
• Use the Service to distribute malware or engage in phishing
• Violate any applicable laws regarding online conduct

9. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our Service, you consent to the collection and use of your information as described in our Privacy Policy. Key points include:

• We collect information you provide directly to us
• We may use cookies and similar technologies
• We do not sell your personal information to third parties
• We implement reasonable security measures to protect your data
• You have rights regarding your personal information under applicable laws

10. Disclaimers and Limitation of Liability

YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW:

Disclaimers

• We expressly disclaim all warranties of any kind, whether express, implied, or statutory
• We do not warrant that the Service will be uninterrupted, secure, or error-free
• We do not warrant that defects will be corrected or that the Service is free of viruses or other harmful components
• Product results may vary based on individual circumstances

Limitation of Liability

IN NO EVENT SHALL VITAGLOW PREMIUM LTD, NOR ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your access to or use of or inability to access or use the Service
• Any conduct or content of any third party on the Service
• Any content obtained from the Service
• Unauthorized access, use, or alteration of your transmissions or content

11. Indemnification

You agree to defend, indemnify, and hold harmless VitaGlow Premium Ltd and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from your use of the Service or violation of these Terms.

12. Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to:

• Breach of the Terms
• Fraudulent or illegal activity
• Extended period of inactivity
• Technical or security issues

If you wish to terminate your account, you may simply discontinue using the Service, or contact us to request account deletion.

All provisions of the Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

13. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

14. Governing Law and Jurisdiction

These Terms shall be interpreted and governed by the laws of England and Wales, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

You agree to submit to the personal and exclusive jurisdiction of the courts located in London, England for the resolution of any disputes arising from these Terms or the Service.

15. Dispute Resolution

Before filing a claim against VitaGlow Premium Ltd, you agree to try to resolve the dispute informally by contacting us first. Most disputes can be resolved informally and quickly.

If we are unable to resolve the dispute informally, you and we agree to resolve any claim or dispute arising out of or relating to these Terms or the Service through binding arbitration rather than in courts of general jurisdiction.

16. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on the Service, constitute the entire agreement between you and VitaGlow Premium Ltd regarding the Service and supersede all prior agreements and understandings, whether written or oral.

18. Contact Information

If you have any questions about these Terms of Service, please contact us: