Privacy Policy
Your privacy is important to us. This policy explains how VitaGlow Premium collects, uses, and protects your personal information.
Introduction
VitaGlow Premium Ltd ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
By using our website and services, you consent to the data practices described in this policy. We encourage you to read this policy carefully to understand our practices regarding your personal information.
Information We Collect
Personal Information
- • Name and contact details
- • Email address
- • Phone number
- • Shipping and billing addresses
- • Date of birth
- • Payment information
Technical Information
- • IP address
- • Browser type and version
- • Device information
- • Operating system
- • Access times
- • Pages viewed
Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. For detailed information about our cookie usage, please refer to our Cookie Policy.
How We Use Your Information
Order Processing
To process and fulfill your orders, manage payments, and arrange delivery of our premium skincare products.
Customer Support
To provide customer service, respond to inquiries, and resolve any issues related to our products or services.
Marketing
To send you promotional materials, product updates, and personalized offers based on your preferences and purchase history.
Security
To detect, prevent, and respond to fraud, security breaches, and other illegal activities.
Improvement
To improve our website, products, and services through analysis of user behavior and preferences.
Legal Compliance
To comply with legal obligations, tax requirements, and regulatory standards.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving customers, subject to confidentiality agreements.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities, or to protect our rights, property, or safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
Consent
We may share your information with your explicit consent or at your direction for specific purposes not covered above.
Your Rights and Choices
You have several rights regarding your personal information. You can exercise these rights by contacting us using the information provided below.
Access Rights
- • Request access to your personal data
- • Receive a copy of your information
- • Learn how we process your data
Correction Rights
- • Update inaccurate information
- • Correct incomplete data
- • Modify your profile details
Deletion Rights
- • Request deletion of your data
- • Remove your account information
- • Clear your browsing history
Restriction Rights
- • Limit data processing
- • Object to certain uses
- • Withdraw consent anytime
Data Security
We implement robust security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:
Encryption
SSL/TLS encryption for data transmission
Access Control
Restricted employee access protocols
Monitoring
24/7 security monitoring systems
Backups
Regular secure data backups
Important Security Notice
While we implement comprehensive security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously update our systems to protect your information.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
1 Account Information
Retained while your account is active and for 3 years after account closure for legal and business purposes.
2 Transaction Records
Maintained for 7 years to comply with financial regulations and tax requirements.
3 Marketing Data
Kept until you unsubscribe from marketing communications or request removal.
4 Website Analytics
Aggregated data retained indefinitely, personal identifiers removed after 26 months.
International Transfers
Your personal information may be transferred to and processed in countries other than your own. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information.
Transfer Safeguards
- • Adequacy decisions by the European Commission
- • Standard Contractual Clauses (SCCs)
- • Binding Corporate Rules
- • Certification schemes and codes of conduct
We only transfer your data to countries that provide an adequate level of data protection or where we have implemented appropriate safeguards to protect your personal information.
Children's Privacy
Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.
Parental Notification
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will work with you to address any concerns and remove the information if necessary.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will notify you through:
Email Notice
Direct notification to your registered email address
Website Banner
Prominent notice on our website homepage
Update Date
"Last updated" date prominently displayed
Your continued use of our website and services after any modifications indicates your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following information:
Email Contact
General Privacy Inquiries
[email protected]Data Protection Officer
[email protected]Postal Address
VitaGlow Premium Ltd
125 High Street
Kensington
London SW3 4RP
United Kingdom
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed
We typically respond to privacy inquiries within 48 hours during business days.
Your Consent
By using our website and providing your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. Your consent is voluntary and you may withdraw it at any time.
Consent Acceptance
By continuing to use our services, you acknowledge that you have read and understood this Privacy Policy.
Withdrawal Rights
You may withdraw your consent at any time by contacting us or adjusting your privacy settings.